These terms and conditions apply to the booking service provided by us.
Please note that in using our service:
• You promise that all information provided by you to us are true, accurate and up to date at all times.
• You promise that any payment details provided to us are true, accurate and that you have authority to use these details to pay for the services.
• You will make payment in full when we provide services to you. We can provide you the option to facilitate this payment.
• You are responsible for any bookings made with your account and we will not be liable for any costs due to bookings made on your account.
• You will only use the service to make a booking you wish to fulfil, if we deem that you are misusing the software we reserve the right to disable your account without prior notice.
• You will be charged for failure to show for a booking you have made on your account.
• You will not use the service for any unlawful purpose including (but not limited to) knowingly introducing viruses, trojans and logic bombs or attempting to gain unauthorised access to the site or its systems including servers and Databases.
• We can amend these terms and conditions to reflect any changes to the services that we provide over time. We will inform you when these changes occur.
• We offer the facility to rate your journey upon completion. This is intended for you to provide both an opportunity to evaluate the quality of service being provided so that we can keep providing an excellent service. All ratings that we see to be obscene, threatening, abusive or in any way malicious will be deleted and we will suspend the associated user’s account.
Journey Quotations:
We offer the facility to provide a quoted amount, these quotes will either be shown as estimated or fixed fares. These quotations do not include any extras (more detail below).
The price given in the quotes are based on our current pricing systems.
These quotations are only accurate at the moment of obtaining them, we cannot guarantee that the same price will be available at another time.
Estimated fares are a mileage based, this may vary dependant on numerous factors such as:
• If waiting time is applicable to the journey.
• If you make changes to the quoted journey once inside the vehicle, for example if you add a via or change the destination.
• If the journey deviates from the systems suggested route, examples of this occurring would be due to external factors such as road works or your driver may suggest an alternative route due to congestion, which you agree too.
Fixed fares are sometimes generated, your driver has the ability to add extra charges that are applicable in a number of circumstances including but not limited to:
• If you make changes to the quoted journey once inside the vehicle, for example if you add a via or change the destination.
• If there are fees such as toll charges or car parking fees – We will try to incorporate these kind of fees into our pricing system although due to the amount of possibilities this cannot be guaranteed for every journey. An online quote can be checked by telephoning our Office Team.
• If the vehicle needs cleaning after your journey. As per the Soiling Charge as stated by the local Authority where the journey was undertaken.
Payment:
• For all cash bookings you agree to pay the driver the final amount based on the pricing scheme unless you cancel the booking in advance of his arrival.
• You agree to a “failed pick-up charge” to be charged, should you book a journey with us and subsequently fail to cancel the booking before the vehicle arrives at the collection point.
Refund Policy:
As our payment and cancellations terms explain in more detail, in general we only take payment after completion of a journey. Due to this mechanism a refund will not be given since the service will have already been provided. If you have any complaints regarding the service, please call us on our telephone number as showing in the app and on our webpage.
Electronic Communications:
All communications with us will be done electronically whenever you use software provided by us or send emails to us. You agree to receive communications from us via email or through a notification in our software. All communications from us will be regarding your journeys or promotions that relate to our service only.
General:
If a Clause of the Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other Clauses of the Agreement will continue in effect. If any unlawful and/or unenforceable Clause would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the Clause will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant Clause will be deemed to be deleted).
The Agreement will be governed by and construed in accordance with the laws of England and Wales; and the courts of England will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with the Agreement.
Copyright Notice.
All contents of our software and site are copyrighted © 1996 to 2022 Prestige Chauffeurs Limited, all rights reserved.
This site is run and operated by Prestige Chauffeurs Limited, registered address Alderwood Barn, 157, Market Street, Edenfield, Bury, Lancashire. BL0 0HJ, company number 03324963,
Registered Trademark
Prestige Chauffeurs, its logo are registered trademarks, registered to Prestige Chauffeurs Limited, Alderwood Barn, 157, Market Street, Edenfield, Bury, Lancashire. BL0 0HJ, company number 03324963,
